Shipping Policy

We currently ship to:

• Mainland UK and surrounding Islands

If you’re located outside our standard shipping regions, please contact us to check if we can fulfil your order.

Screens and Projectors are shipped by DHL normally within 2-14 days of order.



Cabinets are shipped by container over sea and then onwards by truck direct from China within 8-12 weeks of receipt of order.

• Shipping charges for your order will be calculated and displayed at checkout.
• Free standard shipping is available on domestic orders on Mainland UK.
• Shipping to certain Islands with UK waters may be subject to an additional shipping charge.
  

• Once your order ships, you’ll receive a confirmation email with a tracking number and carrier information.
• Tracking updates may take 24–48 hours to appear.
  

• International orders may be subject to import duties and taxes, which are imposed once the shipment reaches your country.
• These charges are the responsibility of the customer.
• We are not responsible for delays caused by customs.
  

• If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
• Provide your order number and photos (if applicable). We’ll work with the carrier to resolve the issue promptly.
  

• Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses.
• If you need to update your shipping address, contact us immediately after placing your order.
  

• If an item is on pre-order or backorder, the estimated ship date will be listed on the product page.
• Orders containing both in-stock and pre-order items may be split into multiple shipments (at no extra cost).
  

For questions about shipping, tracking, or delivery times, please reach out to our support team:

📧 Email: customerservices@4kprojectorscreen.co.uk

📞 Phone (if applicable): 0161 941 2408